Terms of Service

Usarion is a product design studio. We design and build digital products: MVP development, UI/UX design, mobile app design, brand identity, SaaS website design, Webflow development and AI product design. What is in scope for your project is whatever your written proposal says, and that proposal takes precedence over anything on this website.

2. Nothing on this site is an offer

Prices, timelines and service descriptions on this site are indicative. They help you decide whether to talk to us. A binding agreement exists only when you have a written proposal or statement of work from us and you have accepted it.

3. Fixed-scope projects

A fixed-scope project is quoted once against a written scope agreed before work starts. The price does not move unless you change what you asked for.

If you do change it, we will tell you what the change costs and how it affects the timeline, in writing, before we do the work. We do not bill surprises.

Timelines we quote assume you come back to us on feedback and approvals within five business days. When you do not, the delivery date moves by the same amount, and we will say so at the time rather than at the end.

4. Subscriptions

Subscription plans are billed monthly in advance and run month to month. You can cancel at any time, effective at the end of the month you have already paid for. There is no minimum term and no cancellation fee.

Each plan includes a set number of hours a month and a set number of active requests at a time, as shown on the pricing page. The 2x size option doubles both. The hours cover design and build. Revisions are part of the work and use the plan's hours like everything else. You can send as many requests as you like; they are worked in order, and we usually respond to a new one within two business days.

Unused hours roll over to the next month. Rolled-over hours that are still unused at the end of that month lapse, and no unused hours carry past the end of a subscription.

If your designer is away for more than three working days, another senior designer covers; hours we could not deliver because of our own leave or holidays roll over and do not lapse.

You can add hours in any month. We confirm the price before any added hours are used.

You can pause a subscription for up to two consecutive months in any twelve. A paused subscription is not billed and the slot is held.

5. Payment

All prices are in US dollars and exclude any tax, duty or bank charge that applies where you are.

Fixed-scope projects are invoiced 30% on acceptance of the proposal and 70% on delivery. Subscriptions are invoiced monthly in advance. Invoices are due within 14 days.

If an invoice is more than 14 days overdue we may pause work and hold delivery of anything not yet handed over. We will tell you before we do it.

6. Refunds

We do not refund work that has already been done. The 30% advance on a fixed-scope project is non-refundable. If you cancel a fixed-scope project partway through, you pay for the work completed to that point, or the advance if that is more, and we hand the work over.

If you cancel a subscription, the current month is not refunded, because the slot was held and the team was available. Any month billed in advance and not yet started is refunded in full.

7. What we need from you

Feedback, approvals, brand assets, content, access to systems, and a single person who can make decisions. Most projects that run late run late here.

You confirm that anything you give us, logos, copy, images, data, is yours to give, and that we may use it to do the work. If a third party says otherwise, that is a matter between you and them.

8. Who owns the work

You own what we deliver, once you have paid in full. On final payment, all rights in the final deliverables transfer to you: designs, brand assets, source files and code written specifically for you.

Two things do not transfer. Our working methods, the tools, templates, components, design-system patterns and internal libraries we bring to every project, remain ours, and we license them to you, without charge and without expiry, to the extent your deliverables contain them. And third-party material, fonts, stock imagery, open-source packages, plugins, stays under its own licence, which you hold directly. We will tell you what those are.

Concepts and routes we showed you and you did not choose stay ours.

9. Showing the work

We may show work we have done for you in our portfolio, on this site, on Dribbble and Behance, and in proposals.

If you would rather we did not, tell us and we will not. If you need it held back until a launch or a funding round, tell us when and we will hold it until then. We have done this before and we do not need a reason.

10. Confidentiality

Anything you tell us about your business that is not public, we keep private, and we use it only to do your work. That holds after the project ends.

We work under NDA routinely. Send us yours or use ours. Where a signed NDA and this section disagree, the NDA wins.

11. AI-assisted production

We use AI tools in parts of our production process: research synthesis, first-pass drafts, boilerplate code, asset variants. A senior designer decides what goes in front of you and reviews everything that ships.

We do not put your confidential material into a public AI tool. Where a tool is used on your project, it is one we have configured not to train on what we send it.

12. Warranties, and their limit

We will do the work with the care and skill you would expect from a professional studio, and we will fix defects in what we delivered, free, for 30 days after delivery.

Beyond that, we do not warrant that a product we designed will achieve a commercial result. Traffic, conversion, funding, revenue and user growth depend on things outside a design studio’s control.

13. Liability

Nothing here limits liability for death, personal injury, fraud, or anything else that cannot be limited by law.

Otherwise, and to the extent the law allows: we are not liable for lost profit, lost revenue, lost data, lost opportunity or indirect loss of any kind; and our total liability for any claim connected to a project is capped at what you paid us for that project in the twelve months before the claim.

14. Governing law

These terms are governed by the laws of Bangladesh, and the courts of Dhaka have exclusive jurisdiction.

Before either of us goes to court, we each agree to raise the problem in writing and give the other 30 days to fix it. Most things get sorted in that window.

15. Changes, and how to reach us

We may update these terms. The date at the top tells you when we last did. Changes apply to new work, not to a project already underway under a signed proposal.

Questions about any of this: hello@usarion.com.