Knowing your audience, built into every post

Knowing your audience,built into every post

About the project

Fedica is a social media platform built on a simple idea: the better you know your audience, the better every post lands.

Fedica already did more than most social platforms: publishing to every major network, a shared inbox, and some of the deepest audience analytics around, including Tweepsmap, Twitteraudit and Followerwonk. What it did not have was one place to use it all. Each tool lived on its own page with its own way of working, so most people found the one they came for and never found the rest.

We redesigned Fedica as one workspace, from the dashboard to the last follower filter, on desktop and phone. Over six months we worked alongside Fedica’s own team, through the main release and a second one in October that added a new set of follower tools.

Client
Fedica
Stage
Scale-up
Services
UI/UX Design Services · Design Systems
Platform
Web App, Desktop and Phone
Timeline
6 Months, Two Releases
Explore UI/UX Design Services

The vision

Put what you know about your audience next to every decision you make.

Fedica can tell you where your followers live, when they are online, which of them are real and what they care about. That knowledge only pays off if it shows up at the moment you decide what to post, when to post it and who to answer first.

So the design question was never a single screen. It was how to make fifteen audience tools, a planner and an inbox feel like one product, where every part leads naturally to the next.

The workflow

Plan, publish, reply, learn

Every screen in Fedica belongs to one of four jobs, and each one feeds the next.

A calendar for every account, by month, week or list. Pipelines keep a queue of posts, an RSS feed or a list of quotes publishing on their own, at the exact hours you set for each day.

Write a post once and send it to every network, or tailor it where it matters: a Reel on Instagram, a thread on X. Nothing goes out unreviewed, and a rejected post comes back with a note saying why.

Every message and comment from every account in one inbox. Labels, private notes, assignments and a resolved state let a whole team share the load without answering the same person twice.

Where your followers are, when they are online, who they are and which of them are real. What you learn here feeds straight back into what you post and when.

The idea

One home for every tool

The dashboard is a wall of cards, each one a door to a tool with its key number on the front. Twitteraudit, Followerwonk and Fedica’s own tools share one visual language, so a new tool is a new card, not a new product to learn.

Help where it is hard

Fedica’s most powerful features, like pipelines, are also its least familiar. Each one opens with a short guide and a tutorial on the page itself, not in a help centre.

Filters that read like sentences

“Inactive accounts, not posted in six months.” “Accounts not following you.” Complex questions about an audience, answered with a row of switches anyone can read.

Built to keep growing

193 screens on desktop and phone, all from one system. The October release’s follower tools were built from parts that already existed, and the next tool will be too.

Impact

More of Fedica, used every day

After the redesign, people who came for one tool started using the rest. More teams now plan, publish and reply in Fedica, rather than using it for analytics alone.

  • +36%

    Accounts using three or more tools

  • −42%

    Time to plan a week of posts

  • 193

    Screens, desktop and phone

What our client said

“Speed was amazing! They were super fast to iterate on the designs”

“Usarion was very responsive to our need, worked collaboratively to build the design, using our feedback effectively to build a high quality dashboard. The speed was amazing; they were super fast to implement the requirements and iterate on the designs.”

- Samir Al-Battran, CEO, Fedica

Fedica
 Samir Al-Battran, CEO, Fedica

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For product, interface and web-system work that needs clear direction and careful execution.